International Field Service Representative Needed in Kenya

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Silvus Technologies and International Field Service Representative

Silvus Technologies Recruits an International Field Service Representative in Kenya

Location: Nairobi, Kenya (Remote – Africa-based)
Company: Silvus Technologies
Job Category: Field Service / Technical Support
Travel Requirement: Up to 75%

What is Silvus Technologies?

At Silvus Technologies, our mission is clear: keeping our heroes connected. Since our founding, we have been at the forefront of delivering advanced Mobile Ad-hoc Network (MANET) radios powered by our proprietary Mobile-Networked MIMO waveform. These cutting-edge solutions ensure secure, reliable, and resilient communications in the most challenging environments—from deep underground tunnels to high-altitude operations.

Global Reach

Silvus StreamCaster™ radios are trusted worldwide across diverse industries and missions. Our technologies support:

Defense organizations and military operations
Public safety and law enforcement agencies
Major live events requiring large-scale, secure communications
Leading innovators in drones, robotics, and autonomous systems

Backed by innovation, passion, and technical excellence, we are growing rapidly and seeking forward-thinking professionals ready to take on mission-critical challenges.

The International Field Service Representative Post

Silvus Technologies is hiring an International Field Service Representative (IFSR) to join our international team, providing hands-on technical support, demonstrations, and customer training.
This is a remote role based in Africa, reporting directly to the Senior Sales Engineer. As an IFSR, you will work closely with customers, tailoring solutions, troubleshooting technical challenges, and ensuring the successful deployment of Silvus’ MIMO radios and mesh networking systems.
If you are a technical problem-solver with strong field experience, fluent in French and English, and eager to travel across Africa, this could be the next step in your career.

Major Tasks

As an International Field Service Representative, you will:

Customer Support & Technical Expertise
- Provide pre-sales and post-sales technical support, including system design, optimization, and troubleshooting.
- Serve as a trusted advisor by explaining the advantages of Silvus networking solutions over competing technologies.
Product Demonstrations & Training
- Conduct live demonstrations of Silvus radios and networking systems for potential and existing clients.
- Deliver customer training sessions both virtually and on-site.
Field Operations
- Travel across Africa (up to 75% of the time) to support deployments and provide on-site troubleshooting.
- Perform system setup, optimization, and testing in real-world conditions, often in rugged or high-stakes environments.
Technical Troubleshooting
- Diagnose and resolve abnormal technical situations in the field.
- Collect, document, and analyze field failures, then communicate feedback to the design and engineering teams.
- Collaborate with engineers to reproduce and troubleshoot technical issues.
Product Development Feedback
- Act as the voice of the customer, providing feedback that influences product development and system improvements.

Educational Skills Needed

To be considered for this role, you must meet the following minimum requirements:

Education: Secondary school completion (e.g., high school diploma, national certificate, or equivalent).
Experience:
- At least 1 year as a Field Service Representative or equivalent technical role.
- Minimum 1 year of experience with Ministry of Defense tactical communications, focusing on data networks and radios.
Technical Skills:
- Proficiency with TCP/IP networking protocols.
- Basic proficiency in English (reading and writing).
- Full fluency in French (reading, writing, and speaking).
Other Requirements:
- Excellent organizational and documentation skills.
- Must be based in Africa.
- Willingness to travel extensively, including to potential conflict zones.
- Ability to lift up to 50 lbs during equipment setup and demonstrations.
- Employment is contingent upon successful background clearance.

Required Qualifications

While not required, candidates with the following skills will have an advantage:

Hands-on proficiency with radio frequency (RF) instruments such as spectrum analyzers and signal generators.
Experience in operating and testing IP radios/modems.
Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
Programming experience in C/C++.
Familiarity with Linux operating systems.
Prior military background is highly desirable.

The Working Environment

This role involves dynamic working environments, including

Trade shows and customer events.
Outdoor demonstrations are sometimes conducted in extreme weather conditions (including heat, cold, or allergens).
Lifting and transporting technical equipment weighing up to 50 lbs.

Remuneration

U.S. Pay Range: $70,000–$80,000 USD (equivalent ranges will apply internationally based on local market conditions and experience).
Compensation will vary according to experience, technical skills, and qualifications.

Intercultural Working Environment

Silvus Technologies is proud to be an equal opportunity employer. We are committed to building diverse teams and fostering inclusive workplaces where everyone feels valued.

We do not discriminate on the basis of:

Race, ethnicity, or nationality
Religion or belief
Age, gender identity, or sexual orientation
Disability, veteran status, or genetic information

We also ensure that candidates with disabilities are provided with reasonable accommodations during the recruitment process and employment.

Addendum

Eligibility: For this role, candidates must be based in Africa. Unlike U.S.-based positions, this international role does not require U.S. citizenship.
Background Check: All offers are contingent upon successful background screening.
Travel: Candidates must be comfortable with extensive travel, including to high-risk or conflict-prone areas.
Recruitment Policy: Silvus does not accept unsolicited CVs from third-party agencies.

The Reasons to be Part of Silvus Technologies

Be part of a fast-growing global leader in advanced communication systems.
Work on cutting-edge technology that supports defense, public safety, and commercial innovation.
Enjoy the flexibility of a remote position while contributing to international projects.
Develop your skills in a mission-driven environment that directly supports safety, security, and connectivity worldwide.

Silvus Technologies Recruits an International Field Service Representative in Kenya