The Chalhoub Group and Store Supervisor in Dubai
If you’re looking to grow your career in the retail industry with one of the most reputable luxury groups in the Middle East, this Store Supervisor role in Dubai may be the perfect next step. This full-time position welcomes applicants of any nationality, with no specific requirements for gender or Arabic fluency. While the salary is not specified, the role comes with the stability, exposure, and long-term growth opportunities that Chalhoub Group is well known for.
The Chalhoub Group Profile
For more than seventy years, Chalhoub Group has shaped the world of luxury retail in the Middle East. The company is recognized for curating exclusive brand experiences and partnering with over 400 international names across fashion, beauty, jewelry, watches, eyewear, and lifestyle categories. With a powerful footprint that includes more than 950 stores, e-commerce platforms, and mobile apps, the Group has become a pioneer in hybrid luxury retail.
What makes Chalhoub stand out is its drive to reinvent the customer journey by embracing innovation and new technologies. Their dedicated innovation hub, The Greenhouse, supports startups and forward-thinking businesses, further strengthening the company’s status as a regional leader.
The Group employs over 16,000 talented individuals across eight countries and has expanded its presence into LATAM. Thanks to its people-first culture focused on diversity and inclusion, Chalhoub has achieved multiple Great Place to Work certifications.
Sustainability also plays a major role in their strategy. As a member of the United Nations Global Compact and a signatory of the Women’s Empowerment Principles, the company is actively working toward its commitment to reach Net Zero by 2040.
The Responsibilities of the Post
As a store supervisor, your primary responsibility is to support the store’s daily operations while guiding the sales team toward achieving business goals. You’ll ensure that every customer receives a memorable experience and that the store environment consistently reflects the brand’s image. Here’s a closer look at your key responsibilities:
1. Representing the Brand
When you take on this role representing the brand, you’ll lead by example, communicating the brand’s values in every interaction—whether with customers or colleagues. Your professionalism and positive attitude will set the tone for the entire team.
2. Following Retail Standards
The incumbent will have several activities, and a large part of the role involves following established retail procedures and maintaining a consistent workflow. This ensures smooth operations and helps deliver a seamless experience to every guest.
3. Enhancing the Guest Experience
When you secure a position in the organization, you’ll play a major role in building customer loyalty. From offering personalized support to ensuring that service standards remain high, your approach will influence how customers perceive the brand.
4. Supporting Sales Performance
With all your experience and expectations, you will work closely with the sales executives to boost store performance. Through strong selling techniques, product knowledge, and team collaboration, you’ll help the store reach and exceed its sales targets.
5. Engaging in Projects and Events
When needed by the organization, you’ll take part in community events, in-store activities, and internal company initiatives. These touchpoints play an essential role in strengthening customer relationships and expanding brand awareness.
6. Monitoring Trends and Competitors
To stay ahead in a fast-moving retail landscape, as an incumbent or new member in the company, you’ll keep track of new trends, products, and competitor strategies. Your insights will be shared with the back-office teams for continuous improvement.
The Group Duties
Being a store supervisor means guiding and motivating your team. You have responsibilities to fulfill. However, you will work with other team members. You’ll create a positive work environment rooted in respect, fairness, and open communication. Here’s what that includes:
- Addressing employee concerns by sharing feedback with HR and the retail manager.
- Helping team members understand the company’s goals.
- Assigning responsibilities and ensuring everyone is aligned with store priorities.
- Creating schedules that guarantee full shop-floor coverage.
- Maintaining grooming standards.
Best Services to Customers
Customer satisfaction is the core of this role. You’ll:
- Promote exceptional service to build trust and loyalty.
- Support VIP customer relationships.
- Handle complaints with efficiency and professionalism, always aiming to resolve them quickly.
Operational Duties to be Performed
To maintain a polished store environment, you will:
- Ensure the shop floor is clean and visually appealing.
- Follow the brand’s visual merchandising guidelines.
- Use available technologies, such as clienteling apps, OMS, and business messaging tools, to elevate the customer journey.
- Assist during inventory audits and accurately record stock movements.
- Adhere to all legal, safety, HR, and operational guidelines.
The Needed Qualifications for Success
To thrive in this position, you should have:
- Previous experience in a store leadership or supervisory role within the UAE.
- Strong commercial awareness and the ability to make customer-focused decisions.
- Current residency in the UAE.
- The confidence and skill to coach and lead a sales team.
The Activities of the Chalhoub Group
When you join Chalhoub Group, you become part of a workplace that truly values your growth. Members of this team are eager to see you become a true member of the group. They are ready to provide you with skills to succeed. The company provides:
- Learning and development opportunities.
- Clear pathways for career advancement.
- Exposure to different roles and assignments.
- A competitive benefits package (healthcare, child education contribution, flexible work options, and employee discounts).
Chalhoub strongly supports diversity and welcomes applicants from all backgrounds. Individuals from different walks of life are all welcome. Equal opportunity is guaranteed regardless of gender, age, nationality, religion, or disability.
The Company Profile
Founded in 1955, Chalhoub Group has become a trusted partner in luxury across the Middle East. With over 470 retail outlets across 14 countries and more than 9,000 employees, the company continues to lead the region’s luxury market through passion, professionalism, and a commitment to sustainable business practices.
To apply, click here.
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